Restaurant Operations & Online Ordering Platform
Online Ordering · Reservations · Admin System · Costing & Analytics
One system for the restaurant guest journey and daily operations: 3-language menu, Stripe orders, reservations, real-time chat, kitchen workflow, POS, staff operations and recipe costing. The client gained one operational flow instead of disconnected guest, kitchen and back-office processes.
Project Overview
Before: online orders, reservations, kitchen tasks, POS, staff operations and recipe costing were handled as separate flows. Staff had to coordinate order status, table availability, kitchen execution and pricing decisions manually across tools.
What we built: one restaurant platform with 3 language versions, 5 operational roles, online menu, Stripe checkout, reservations, support chat, admin orders, kitchen workflow, POS and costing analytics.
Client outcome: guests can order, pay, reserve and contact support in one experience; staff manage orders, kitchen tasks and reservations from one admin system; management gets structured costing and break-even data for pricing decisions.
Project Scope
- Guest flow: 3-language menu, cart, delivery/pickup checkout and Stripe payment
- Reservations: table availability, booking history, statuses and confirmations
- Operations: admin orders, kitchen tasks, POS, staff, working hours and clients
- Real-time: order updates, support chat, operator assignment and notifications
- Costing: ingredients, semi-finished products, recipes, prices, margins and break-even
- Roles: admin, manager, waiter, cook and customer
System Architecture
The architecture connects the guest journey with daily restaurant operations: order, payment, reservation, kitchen task, POS action and costing data belong to one flow.
- Laravel Backend — API for menu, orders, reservations, chat, staff, working hours, costing and integrations such as Stripe and Telegram.
- Vue 3 SPA — Guest and admin interfaces in DE/EN/RU: menu, cart, checkout, reservations, chat, orders, kitchen, POS, staff and costing.
- Real-time & Integrations — Live order and chat updates, Stripe payments, Telegram notifications, transactional email and optional delivery-time calculation.
Key Features
Menu & Online Ordering
Guests browse the menu in 3 languages, choose delivery or pickup and pay with Stripe. Staff see the order status without manual handoff.
Reservations
Table availability, booking history, statuses and confirmations are handled in one flow instead of separate calls and notes.
Support Chat (Real-time)
Guests start a support chat, the admin assigns an operator and the full conversation stays in the system.
Admin: Orders & Operations
Staff manage orders, filters, statuses and delivery estimates from one operational screen, reducing coordination between service and kitchen.
Kitchen Workflow & POS
Kitchen tasks are linked to orders, assigned to cooks and tracked through acceptance and completion. POS orders cover walk-in scenarios.
Costing & Break-even Analytics
Recipes, ingredients, semi-finished products, prices and actual costs give management a clearer basis for margin and break-even decisions.
Technical Implementation
Backend
- Laravel (REST API) with Sanctum authentication
- Role-based access control (admin/manager/waiter/cook/customer)
- MySQL + Redis (broadcasting/queue where applicable)
- Webhooks: Stripe, email events, Telegram
Frontend
- Vue 3 SPA with Vite
- Vue Router, Pinia state management
- Multi-language UI via vue-i18n (DE/EN/RU)
- Laravel Echo + socket.io-client for real-time features
Infrastructure
- HTTPS and environment-based configuration
- WebSocket service for real-time events
- Scheduler/cron for background tasks
- Deployment automation (e.g., GitHub Actions)
Result
The client received one restaurant operating system instead of disconnected ordering, reservation, kitchen and costing flows. Guests get a unified ordering and reservation experience, while staff work from one admin surface.
The main effect: 4 operational zones are connected in one platform: guest ordering/reservations, kitchen and POS, staff operations, and costing analytics. Management can control order execution and pricing decisions from structured data instead of manual coordination.
- 4 operational zones connected: guest orders/reservations, kitchen/POS, staff operations and costing
- 3-language guest experience: DE, EN and RU
- 5 roles managed in one system: admin, manager, waiter, cook and customer
- Orders, payments, reservations and support chat work in real time
- Recipe costing and break-even analytics support pricing and margin decisions